Spotify Review Insights

Where should next quarter's product effort go: access, usability, playback, or billing/support? This page shows saved full-corpus pipeline outputs. They are served from a Neon Postgres database through a Vercel backend, and loading the page makes no model calls.

AI-generated recommendation

The memo role wrote this from saved aggregates and a bounded evidence pack. Code then checked every cited claim ID, number and review ID. Click a C001 claim or a review_id to trace it.
Loading…

Claims cited in the memo (each matches the saved ranking calculation)

Priority score by product area

Sum of severity over complaint and cancellation reviews. Downloads is counted under playback, and billing and support are combined.

Topics

Issue ranking (baseline)

priority_score = complaint_count × mean_severity = severity_sum. Sorted by score descending, ties broken by issue_id ascending. Click an issue to see its member reviews.

Monthly complaint share by product area

Complaints in each area divided by that month's completed classifications (denominator shown on hover). The first and last months are partial.

Review lookup

Evaluation & run evidence

Loading…